OTHERS TELL YOU
WHAT HOP IS.

WE SHOW YOU HOW
TO MAKE IT WORK.

Human and Organisational Performance is a framework that enhances safety and operational excellence by understanding human behaviour, minimising error and designing resilient systems that adapt to human variability.

We are committed to transforming how businesses approach operational excellence.

Creating innovative, resilient, and sustainable workplaces

At HOW2HOP, we understand that organisations often struggle with frequent safety events, downtime, poor communication and disengagement. We provide customised, practical solutions that integrate seamlessly into your operations. Our services include tailored workshops, keynote presentations, integration suite of resources, coaching and ongoing support to ensure long-term success.

We partner with you to build a culture of trust, resilience and continuous learning that drives sustainable improvements in safety, quality and operational performance.

Innovative solutions

Our solutions push beyond traditional safety approaches, using creativity and data-driven insights to build resilient, adaptable systems. We meet evolving challenges with forward-thinking strategies that drive sustainable success.

Building Trust

Trust is the cornerstone of every partnership we form. Through transparency, integrity, and open communication, we create environments where collaboration thrives and safety is a shared responsibility.

People-centered

We believe that people are at the heart of operational excellence. Our approach prioritises team wellbeing, engagement, and empowerment, creating systems that support individuals and elevate performance across the organisation.

OUR MISSION

Simple, powerful & efficient processes

We empower organisations to achieve sustainable safety, quality, and operational excellence by integrating Human and Organisational Performance principles. By harnessing data-driven insights, practical solutions, and a genuine commitment to people, we help teams build resilient systems that embrace human variability as a strength. Through our innovative approach and focus on trust and care, we create lasting impact and proactive risk management for both today and tomorrow.

Visionary: Shaping tomorrow, today.

We look beyond the present to anticipate future challenges, creating bold strategies that drive safety and operational excellence.

Innovation: Pushing boundaries, driving progress.

We continuously explore creative solutions, transforming complex ideas into actionable strategies that meet evolving needs.

Trust: Built on integrity, strengthened by transparency.

Trust is the foundation of everything we do. We build strong, transparent relationships with clients and partners, fostering accountability and collaboration.

Care: Empowering people, prioritising well-being.

We prioritise the well-being of people in every decision, creating systems that protect and support individuals while ensuring operational success.

Sustainability: Creating lasting impact, for today and the future.

We are committed to long-term success through sustainable, resilient solutions that adapt and evolve with future challenges.

Building resilient systems that embrace human variability as a strength.

We can assist your organisation with:

01

HOP Workshops

Senior Leadership, Manager, Advocate, Train the Trainer, Worker Workshops.

We are strategic partners with Fisher Improvement Technologies (www.improvewithfit.com).

02

Leadership and Keynote Session

Engaging keynotes and leadership sessions that emphasise HOP principles, fostering awareness and commitment from executives, safety leaders, and operational managers.

03

HOP Coaching and Mentorship

Personalised coaching programs, both individual and group-based, to support the application of HOP concepts, reinforce learning, and build internal HOP champions.

04

Document Creation and Review

Development and review of critical HOP-related documentation, including procedure refinement and integration of HOP principles, ensuring clear, actionable, and resilient processes.

05

Onsite and Remote Field Coaching

Field-based coaching and mentoring that provides hands-on guidance for operational teams, emphasising real-time application of HOP strategies in day-to-day tasks.

06

Ongoing Integration Support

Long-term support to embed HOP principles within organisational systems, providing assessments, feedback, and continuous improvement recommendations for sustainable change.

07

Maturity Assessments and Reviews

Comprehensive HOP maturity assessments with a scoring matrix, identifying areas for growth and delivering a roadmap to elevate organisational performance over time.

08

Incident Analysis and Learning Support

Structured support in incident analysis, emphasising learning over blame, to uncover root causes and enhance organisational resilience through meaningful insights and preventive actions.

+50 cumulative years of practically applying HOP

The Team

Ian Collins

Ian Collins

Chief Innovation Officer

David Watson

David Watson

Chief Operations Officer

Matt Schlapfer

Matt Schlapfer

Chief Solutions Officer

Matt Taylor

Matt Taylor

Chief Executive Officer

Ian Collins

Ian Collins

Chief Innovation Officer

Matt Schlapfer

Matt Schlapfer

Chief Solutions Officer

David Watson

David Watson

Chief Operations Officer

Matt Taylor

Matt Taylor

Chief Executive Officer

Industries served

We envision a future where safety and operational excellence thrive in every organisation.

Through leadership, integrity, and a focus on empowering people, we aim to shape a future where zero harm is the standard, and collaboration drives continuous improvement and success.

Aviation

Mining

Manufacturing

Construction

Oil & Gas

Maritime

Utilities

Logistics

We understand that each industry has its own unique safety, quality and performance challenges.

With our extensive and diverse operational experience, as well as our suite of integration tools and resources we can help your organisation realise the full value of Human and Organisational Performance.

Contact us today to schedule a consultation, explore our resources, or learn more about how we can help your business achieve lasting, measurable results.

Ready to transform your organisation’s safety and operational performance? 

Get in touch.

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